Sanpo Create Co., Ltd. (hereinafter referred to as "our company") has established the following terms of use for the services provided by SANPO ONLINE and the SANPO app (hereinafter referred to as "the Service").

Article 1These Terms and Conditions shall apply to all relationships between members or users and our company regarding the use of this service.

Article 2 The Company may change all or part of these Terms and Conditions by notifying members or users by posting an announcement on the Company's website, by email, etc., or by other means designated by the Company, and if the member does not take the necessary steps to cancel his/her membership registration after such announcement or notification, the member will be deemed to have agreed to the changes.

Article 3 If these Terms and Conditions are changed in whole or in part, Members and Users shall comply only with the changed Terms and Conditions.

The following terms used in these Terms and Conditions shall have the meanings set forth below:

"These Terms" refers to the terms of use for the Service that apply between our company and members and users, and includes the detailed rules, shopping guide, notices regarding returns and refunds, privacy policy, and other items cited in these Terms, as well as all other content determined by our company in relation to these Terms, which shall constitute a part of these Terms.
"Online Site" refers to the online site "SANPO ONLINE" operated by our company.
"App" refers to the smartphone application "SANPO" operated by our company.
"Applicable Store" means a store operated by our company that is designated as eligible by our company.
"Member" means a person who has agreed to these Terms and Conditions, applied for membership registration in accordance with the procedures prescribed by the Company, and whose membership registration has been approved by the Company.
"User" means any person who uses the Online Site.
"Information services" refers to services that provide various information through direct mail, email distribution, etc.
"Point Service" refers to the service set forth in Chapter 5 that provides points (hereinafter simply referred to as "Points") that can be used to pay for the purchase of products designated by our company on the online site and at participating stores.
"Content" refers to images, photographs, illustrations, text, designs, logos, videos, programs, etc. provided by the Company through the Services, etc.

Article 1 Anyone who wishes to use the Service (hereinafter referred to as the "Registration Applicant") shall agree to comply with all of these Terms and Conditions, enter or fill in the information specified by the Company (hereinafter referred to as the "Registration Details"), and apply for membership registration with the Company.

Article 2 The Company will review whether or not the Applicant is eligible to register as a member, and if the Company approves the member registration, the Applicant will be notified of this by email or other means, and the Applicant's membership registration will be considered complete at the time the Company sends such notification.

Article 3: Notwithstanding the provisions of the preceding article, if the applicant falls under any of the following items, the Company may refuse membership registration. The Company will not disclose the reason for refusing membership registration.

(1) If there is any falsehood, error, or omission in all or part of the registration information

(2) If there is a breach of obligations to the Company (not limited to breach of obligations related to these Terms and Conditions).

(3) If the person is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of their legal representative, guardian, curator, or assistant.

(4) When two or more applications are made by the same person (including a person who is determined by the Company to be substantially the same person or a related person, even if the registration details such as name, address, date of birth, email address, etc. or the manner in which these are written do not match).

(5) If the person is a member of an anti-social force (a criminal organization, a member of an organized crime group, a person who has not yet passed five years since leaving an organized crime group, a quasi-member of an organized crime group, an anti-social force, or any other person equivalent thereto; the same applies hereinafter).

(6) If we have been unable to confirm receipt of the product or have lost contact with the customer due to a long absence, an unknown address or name, or other refusal to deliver the product.

(7) If the Company determines that the User is a person who has previously violated these Terms or laws and regulations (including but not limited to laws and regulations related to these Terms) or is related to such a person, or if there is a risk of disruption to the operation of the Service.

(8) Any other case in which the Company determines that the Member is inappropriate as a Member.

Article 1: The Company will issue an individual member barcode to each Member (this refers to the barcode displayed on the Company's designated website, app, etc., via the screen of a smartphone or other information terminal or PC).

Article 2 Members must present their membership barcode to the Company when using information services, point services, special offers, or other services at participating stores, or when requested by the Company.

Article 3 All communication costs required for the Service, such as receiving emails, browsing online sites, and other websites, etc., as part of the information service, shall be borne by the Member.

Article 1 Members may receive points by presenting their membership barcode to the Company when purchasing products designated by the Company on the online site or at participating stores.

Article 2 Points will be returned to members in a manner designated by our company, calculated based on the member's product purchase history, including tax-included prices, and other conditions designated by our company. However, points will not be returned to members for the amount equivalent to points used when purchasing products, discount amounts from coupons or tickets, repair costs, processing costs, delivery fees, bank transfer fees, or other amounts designated by our company.

Article 3 Points are valid for one year from the date they are awarded when you purchase a product by presenting your membership barcode (while logged in on the online site). Points will become invalid after the expiration date.

Article 4 Members may use the points returned by our company to pay for the purchase price of products specified by our company on the online site and at participating stores, with 1 point being worth 1 yen. However, members may not use points to pay for repair fees, processing fees, delivery fees, bank transfer fees, or other applicable amounts specified by our company.

Article 5 Members may not convert the points returned by our company into money or other cash.

Article 6 If a member returns a purchased item to our company, regardless of the reason, the number of points equivalent to the purchase price of the returned item will be deducted from the number of points held by the member. If the number of points held by the member falls below zero due to the deduction of points, our company may request the member to refund the points equivalent to the number of points that fell below zero in cash, at a rate of 1 yen per point.

Article 1 If there is a change in all or part of the registered information of a member, the member shall promptly change the registered information in a manner prescribed by our company. Our company will provide the Service in accordance with the registered information of the member, and shall not be liable for any damages arising from a member's failure to change the registered information.

Article 2 Members shall, at their own responsibility, strictly manage their member barcodes, registration details, and other member information to prevent the unauthorized use of registration details such as member barcodes, email addresses, and passwords (hereinafter simply referred to as "Accidents"). Our company shall not be liable for any damages or other responsibilities arising from Accidents or intentional or negligent acts of Members.

Article 3 If an accident occurs, the Member shall immediately report it in the manner prescribed by the Company and apply for new membership registration.

Article 4 If an accident is reported or information is provided by a member or a third party, our company may invalidate the points awarded to that member and take other necessary measures.

Article 5 If a Member does not promptly apply for new membership registration within the period specified by the Company despite the occurrence of an accident, the Company may terminate the Membership of that Member.

The Company prohibits members from engaging in any of the following acts:

(1) Any act that violates these Terms or laws and regulations (including but not limited to laws and regulations related to these Terms).

(2) Changing all or part of the registered information to false, incorrect, or missing information.

(3) Any act of lending, transferring, transferring, offering as security, or otherwise disposing of a member's qualifications, status, or rights or obligations to a third party.

(4) Any act of using or exploiting the content without the express permission of the Company.

(5) Any act of using the Service for fraudulent purposes, such as receiving or using points through fraudulent means.

(6) Trademark rights, copyrights, design rights, patent rights and other intellectual property rights (including the right to register these, hereinafter referred to as "Intellectual Property Rights") of the Company or a third party.

(7) Any act that infringes on the image rights, privacy rights, reputation, or other rights or interests of the Company or a third party.

(8) Any act contrary to public order and morals. Failure to fulfill obligations to the Company (not limited to failure to fulfill obligations related to these Terms and Conditions).

(9) Any act that interferes with the provision or operation of the service or places an excessive burden on the network, system, telephone lines, etc. related to this service (including acts such as canceling an order for a product purchase, refusing to receive it, or making the same inquiry multiple times)

(10) Any act of using the Service for business or commercial purposes.

(11) Impersonating a third party

(12) Any act aimed at criminal activity or providing benefits to anti-social forces, etc.

(13) Any act that directly or indirectly causes or facilitates any of the acts listed above.

(14) Any other conduct that the Company deems inappropriate for a member.

If a member falls under any of the items in Chapter 7, or if it is discovered that a member falls under any of the items in Chapter 3, Article 3 after registering as a member, the Company may suspend the Service or membership of said member, cancel or delete said member's registration, take legal action, or take other necessary measures, etc. The Company shall not be liable for any damages suffered by the member as a result of this.

A member may withdraw from the Company in the manner prescribed by the Company. Upon withdrawal, if the member has any debts to the Company, all such debts will automatically become due and payable, and the member will be required to immediately repay all such debts to the Company.

The Company will handle personal information obtained from members and users in accordance with the separately stipulated "Handling of Personal Information," and members and users agree to this.

Article 1 Intellectual property rights and all other rights related to the provision of the Service and its contents belong to the Company or a third party that grants a license to the Company, and the license granted to members of the Service under these Terms and Conditions does not imply a license to the intellectual property rights or other rights of the Company or a third party that grants a license to the Company.

Article 2 If we discover that a member or user is using, copying, or making secondary use of content without our explicit permission, or otherwise infringing intellectual property rights or any other rights, we may take legal action against the member or user, such as seeking an injunction, claiming damages, filing a criminal complaint, or any other necessary action.

Article 1 If any of the following circumstances occur, the Company may suspend, stop or terminate the provision of all or part of the Service without prior notice to Members/Users, and the Company shall not be liable to Members/Users in any way.

(1) When the Service cannot be provided or operated due to natural disasters such as earthquakes, lightning strikes, fires, floods, heavy snowfall, war, riots, civil unrest, epidemics, strikes or other labor disputes, accidents involving transportation or delivery companies, communication failures, or other force majeure.

(2) When regular or emergency inspections, maintenance, repairs, etc. of equipment related to the Service are carried out.

(3) When it becomes difficult to provide or operate the Service due to interference by a third party, excessive burden on the network, system, telephone lines, etc., or other unavoidable reasons.

(4) Any other reason that the Company deems it necessary to suspend, stop or terminate the provision of the Service.

Article 2 The Company makes no guarantee that the Service will be suitable for the specific purposes of the Member, that it will have the functionality, commercial value, accuracy, and usefulness expected by the Member/User, or that it will be free from defects.

Article 3 If a dispute arises between a member or user and a third party regarding this service, the member or user shall resolve the dispute at their own responsibility and expense and shall not cause any inconvenience to the Company.

Even if any provision or part of these Terms and Conditions is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions or parts determined to be invalid or unenforceable shall continue to be in full force and effect.

Article 1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.

Article 2 If a legal dispute arises regarding these Terms and Conditions, the Hiroshima Summary Court or the Hiroshima District Court shall be the exclusive court of first instance.

In addition to the provisions of the previous chapters, the provisions of this chapter through Chapter 23 and the Shopping Guide shall apply to all users of the online site of this service.

When we send an email to the user informing them that their product purchase application has been completed, the user's application to purchase the product will be accepted by us, a sales contract for the product will be concluded between us and the user, and the user will be obligated to pay the price of the product to us.

Article 1 After a purchase and sale contract for a product has been concluded between the user and our company, the user may not cancel or terminate the purchase and sale contract for the product, except in the following cases:

(1) If the product is out of stock before shipping

(2) If a defect is discovered in the product before it is shipped.

(3) When a product is reserved and a reason arises that makes it impossible to manufacture or sell the reserved product.

(4) If payment for the product is not made for any reason.

(5) If the product cannot be delivered to the user within the period specified by our company due to an unknown address, long-term absence, or other reasons.

(6) When any of the items in Chapter 3, Article 3 or any of the items in Chapter 7 applies.

Article 2 If a User falls under any of the items in Chapter 3, Article 3 or any of the items in Chapter 7, the Company may cancel or terminate the sales contract for the Product or take other appropriate measures. Even in this case, the User shall not be exempt from payment obligations under the sales contract for the Product or other obligations under these Terms and Conditions.

The ownership and risk of the products and other goods purchased by the User through the Service shall be transferred from the Company to the User at the time when the User has paid in full for the products or the price of the products.

When a user purchases a product through this service, the user shall pay the price of the product (including consumption tax), as well as the shipping fee specified by our company (hereinafter referred to as "Shipping Fee"), and other fees determined by our company.

Article 1 Payment methods on the online site shall be credit card payments in the user's name, PayPay, Rakuten Pay, Merpay, or Paidy.

Article 2: Users shall comply with the terms and conditions of the payment service company. If a dispute arises between a user and a payment service company regarding these payment methods, the parties involved shall resolve the dispute between themselves, and the Company shall not bear any responsibility whatsoever.

Article 1: Users may return products purchased through the Service to our company within seven days of the date of delivery to the user. However, this does not apply to products that are "non-returnable" according to the detailed rules.

Article 2 When returning a product, the user must return the product to the address and method specified in the detailed regulations.

Article 3 Except in cases designated by the Company, products cannot be returned to the Company's physical stores.

Refunds will be made via the payment service used at the time of purchase.
For all payment methods, if payment has already been made by the User,
If points are used as a payment method, the amount of points used will be returned to the user by a point redemption method.
If any problems arise with the refund methods set out in the preceding paragraphs, the Company may refund the User by transferring the amount to a financial institution account designated by the User, or by any other method designated by the Company.

In the case of a return due to a defect in the product, the user may exchange the product by making a request in the manner prescribed by our company. However, if we are unable to arrange for an exchange product, we will refund the user in the manner described in the previous chapter.

revision
October 23, 2025

enactment
June 17, 2019