Once your order is complete, we are unable to provide the following services:

Please confirm the details on the checkout page and complete your order.

・Changes to your order

・Changes in payment method and delivery method

・Cancellation of an order

・Add coupons

・Combined shipping of multiple orders

The wrapping service varies depending on the brand.

※If you have no requests regarding wrapping,
We do not ship items in their original packaging or remove price tags.


[ANEMONE] [ANEMONE Hair] [TheCRO] [mimi33]
We sell brand-specific wrapping kits for a fee.
Purchased items will be delivered in standard packaging, so please wrap them yourself.
If you would like your item delivered wrapped,
Please enter your request for gift wrapping in the "Order Notes" section on the cart page before placing your order.

[SIENA ROSE]
We offer a free ribbon tying service.
If you wish to do so, please write in the "Notes about your order" on the cart page.
Please specify if you would like a ribbon tied on your order.
* Each SIENA ROSE product comes with a presentation box and shopper. (Jewelry cases and lucky bags are not included.)

[MR.mimi33]
Each MR.mimi33 product comes with its own dedicated box.
If you would like a shopper, please write in the "Notes about your order" on the cart page.
Please enter your shopper preference when placing your order.

【too:】【iT'sTi】
We do not offer gift wrapping services, but each item comes with a gift box.
You can give it as a gift as it is.
*Shoppers are not available.

・Credit card (Visa/Mastercard/JCB/AMEX/Diners/Discover)
You can choose to pay in full, in installments, or revolving payments.

*The number of installments available is 3, 5, 6, 10, 12, 15, 18, 20, or 24. Depending on your contract details and card brand, you may not be able to use installment payments or revolving payments.

*The withdrawal name will be Sanpo Online.

* Withdrawals will be subject to the membership terms and conditions of each credit card. For details, please contact your card issuer directly.

・PayPay

・Rakuten Pay

・Merpay

・Paidy

SANPO members can issue receipts from the order history on their My Page.

If you are a guest purchaser, please contact us via the inquiry form to request a receipt.

We will send it to you as an attachment to an email.

*If the payment amount is 0 yen, we cannot issue a receipt.
*If you use a coupon or points, the discounted price will be listed.

You can choose from courier service (Sagawa Express) or Yu-Packet (Japan Post).

*You can specify the delivery date and time for courier delivery.
*Yu-Packet is delivered to parcel boxes, newspaper boxes, mailboxes, etc., so it is not possible to specify a delivery date and time. There is no compensation, so we cannot compensate for any problems caused by the delivery company after the product has been shipped (damage, loss, incorrect delivery, etc.).
*Due to size restrictions, Yu-Packet can only be used for eligible products. If even one item in your order is not eligible for Yu-Packet, you will not be able to use Yu-Packet.
*If you would like your package delivered to a branch office, please enter the details of the branch office you use in the delivery address. (Courier service: Sagawa Express branch office, Yu-Packet: post office). Please note that we cannot accommodate requests for specific delivery dates and times.

Delivery service: 650 yen (tax included) Okinawa and Hokkaido: 850 yen (tax included)
Yu-Packet: 300 yen (tax included) nationwide

*Free shipping for orders over 6,000 yen (tax included) *Due to campaigns, etc., shipping may be free regardless of the total amount.

If no delivery date is specified, your order will be shipped within 1 to 3 business days after confirmation.

・Kyushu, Chugoku, Shikoku, Kansai, Chubu: Delivered the next day after shipping ・Kanto, Hokuriku, Tohoku: Delivered two days after shipping

*Due to our regular holidays (every Sunday, New Year's Eve, and the first three days of the New Year), we may not be able to accommodate your desired delivery date and time depending on the date of your order.
*Delivery may be delayed due to weather, traffic conditions, etc. Delivery may take longer than usual to Hokkaido, Okinawa Prefecture, and some remote islands.
*During periods when orders are concentrated, such as sales periods, we may not be able to deliver your order in the shortest time possible.
*If you have any inquiries regarding the delivery status after the product has been shipped, or if you would like to change the delivery date and time, request redelivery, or change the delivery address, please contact the delivery company.

If the product is returned to our store due to reasons such as a long absence, an unknown address, or refusal to accept delivery, the order will be canceled and a flat rate of 1,500 yen (tax included) will be deducted from the refund amount to cover the costs incurred, such as round-trip shipping. We may also refuse to do business with you in the future.

1.When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.2.Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShopping banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for More details.

1. When you access from overseas, the "WorldShopping Cart" will be automatically displayed. 2. Add your desired products to the WorldShopping Cart.
Click "Add to Cart" on the WorldShopping banner to proceed to purchase your favorite items.
Only products available for purchase from your country will appear in your cart.
→For more information, please see the World Shopping Guide.

• ＜Fee＞
  WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). SeeWorldShopping Fees ( https://help.worldshopping.global/hc/en-us/sections/4828786329630 ) for details.
  *Total Product Price=(Product Price + Domestic Shipping Fee in Japan).

<Fees>
World Shopping charges a 10% service fee on the "total product price"*. After your order is delivered to World Shopping, you will receive a payment request from World Shopping that includes the international shipping fee, handling fee, and other fees (if any). Please see World Shopping's fees for more information.
*Total product price = (product price + shipping within Japan).

• ＜payment＞
  About Overseas Delivery
  You can request "Worldshopping'' to buy items on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
  →Explore How WorldShopping Purchases and Delivers As Your Agent to know more.

<Payment>
You can also entrust the payment process to "Worldshopping," which handles purchasing and shipping on your behalf. Worldshopping purchases Japanese products on your behalf and delivers them all over the world.
→For more information, please see World Shopping's purchasing and delivery agency system .

• <For International Customers>
  As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, returns) once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details before placing the order. For more details, see here: https://help.worldshopping.global/hc/en-us

To overseas users
Because worldshopping's proxy purchasing service purchases products from the shop on your behalf, we cannot cancel or change orders once they have been placed. Please check carefully before placing your order. For more information, please click here.
https://help.worldshopping.global/hc/en-us

• ＜About inquiries＞
  Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.
  

WorldShopping Contact English https://help.worldshopping.global/hc/en-us/articles/4882999410334 WorldShopping Contact (Simplified Chinese) https://help.worldshopping.global/hc/zh-cn/articles/4882999410334 WorldShopping Contact (Traditional Chinese) https://help.worldshopping.global/hc/zh-tw/articles/4882999410334 WorldShopping Contact (Korean) https://help.worldshopping.global/hc/ko/articles/4882999410334

Regarding inquiries, inquiries to our store will generally only be handled in Japanese. Please note that we cannot respond to inquiries in other languages. You can contact WorldShopping via the following link.

Minor scratches and manufacturing imperfections are present in all products.

■ Regarding manufacturing irregularities: Shape, size, color, pattern, and design. Adhesive overflow, uneven paint, peeling, burrs (unevenness caused by cutting out the mold).
Misaligned parts, chipped parts, black spots, air bubbles, inclusions, distortion, uneven stitching, fraying, protruding fibers, neps (lumps of thread)
Folding, protruding edge, fixing position and angle of metal fittings, changing the logo's shade and font, changing the color and specifications depending on the arrival date, changing the presence, size, design and position of the logo plate, etc.

*When using a computer or smartphone, there may be differences in the color and texture of the product depending on the device or display.

*All products have individual differences in fit. The image of the model wearing the product is an example.

The above will not be considered a defect.

If there is a defect due to our reasons, such as receiving a defective product or a product different from the one you ordered, we will promptly replace the product at our expense.
Please contact us using the inquiry form .

*If the product is defective, please contact us and attach the two images below.
①Detailed image of the relevant area (clear zoomed-in image)
② An image showing the relevant part of the entire product

*Please be sure to contact us within 7 days of receiving the product. If more than 8 days have passed or if you do not contact us in advance, we will not be able to accept exchanges after the product has been used.

*If a replacement item is not available, we will accept a return.

*Please be sure to keep the "Return, Exchange, and Repair Form" included with the product, as well as the "warranty" for products that come with it.

・About returns

If the product you ordered is "different from what I expected," "the size doesn't fit," "I ordered the wrong item," or for other reasons, we can accommodate your request as long as the return conditions set out by our store are met.
Please note that the cost of returning the item to our store will be borne by the customer.

Please contact us using the inquiry form to let us know that you wish to return the item. We will then provide you with detailed information on the return procedure.

Please use a tracking service for returns.
* Courier service, Takkyubin Compact (Yamato Transport), Quick Post (Japan Post), Letter Pack (Japan Post), Yu-Packet (Japan Post)

〒730-0036
Sanpo Building 4F, 6-51 Fukuromachi, Naka-ku, Hiroshima City, Hiroshima Prefecture
Sanpo Create Co., Ltd. Web Business Department
TEL 082-298-7077

- Regarding exchanges, we cannot accept exchanges due to customer convenience, so we will handle it by returning the product.

If you wish to return an item, all of the following conditions must be met:

<Return conditions>

・Products for which we receive a return notification within 7 days of receiving the product ・Products returned within 7 days of the return request ・Products that are deemed "unused" according to our standards ・Products that come with all the original accessories, warranty cards, product tags, boxes, etc. ・Products that do not state "non-returnable" on the product page ・Returned products can be received within Japan

<We cannot accept returns in the following cases>

・Products that have been received "more than 8 days" ・Products that have been used, altered, washed, cleaned or processed ・Products that have become dirty, scratched or smelly in the customer's possession, or products where the accessories (box, manual, etc.) have been soiled, damaged, lost or discarded ・Sale products ・Products purchased using a coupon that states "cancellation and returns not permitted" in the terms of use ・Products that state "non-returnable" on the product page ・Products returned without prior notification of return ・Products that have been soiled, damaged or lost during return ・Products purchased from a physical store or online shop other than SANPO ONLINE ・Returned products cannot be received within Japan

The SANPO app and SANPO ONLINE were renewed on October 23, 2025.

Former official app/SANPO ONLINE members,
If you meet the following conditions, you can transfer your account by registering as a new member on the new app/online store using the same email address as your previous membership information.

・Members who have purchased at ANEMONE or mimi33 physical stores within the past two years ・Members who have previously purchased at SIENA ROSE physical stores ・Members who have purchased at the old online store within the past three years ・Customers who were registered for the email newsletter at the old online store

Please activate your account using the link in the "Account Activation" email sent to you after registration.
You can continue to use the valid points you had before the renewal by following this procedure.

*Temporary members and members who do not meet the above conditions will have their accounts invalidated due to the renewal. We apologize for the inconvenience, but please register as a new member.

By registering as a SANPO member, you can accumulate points that can be used both online and in-store, depending on the amount of your purchase.
You will also be eligible for a membership rank system based on your annual purchase amount and member-only benefits.
Please click here for more details.

The following information can be changed from My Page.
・Name ・Phone number ・Address ・Gender ・Favorite brands ・Favorite stores

If you have forgotten your password or would like to change it,
Click "Forgot your password?" on the login page.
Please reset your password.

If you wish to cancel your membership , please contact us using the inquiry form .

We may issue various coupons that you can use when shopping.
When a coupon is issued, we will notify you on the website, in our email newsletter, or via our official app.

*When using this coupon, please proceed to the ordering process from the cart page and enter the code in the coupon code input field.

*Coupons cannot be applied after an order has been confirmed. Please be sure to enter the coupon code when placing your order and then confirm your order.

<About cancellations and returns when using coupons>
・If you order multiple items, the coupon amount will be automatically prorated based on the product price.
・If you cancel or return your order, the coupon will not be reissued.
・When you return an item, the refund amount will be the amount minus the prorated coupon amount.
・In both cases of [returns due to customer convenience] and [returns due to product defects], the refund will be made after deducting the pro rata coupon amount.
・Some coupons may not allow cancellations or returns of orders when used. Please check the terms and conditions of the coupon before using it.

We will send you the latest information on new products, recommended products, sales, events, discount coupons, and more via email.
To subscribe or unsubscribe from the email newsletter, please go to My Page or use the registration form .

If you are not receiving the email newsletter, please check the following settings.
・Cancel spam mailbox settings ・Set up domain-specific reception (@sanpocreate.com)

This website uses an encryption technology called "SSL (Secure Sockets Layer)" to ensure that customers can send and receive data safely. SSL-protected pages are displayed with addresses beginning with "https:".