Sanpo Create Co., Ltd. (hereinafter referred to as "our company") fully recognizes the importance of personal information and, in order to properly protect and manage it, has established the following basic policy regarding personal information for SANPO ONLINE and the SANPO app (hereinafter referred to as "the Service").

The handling of personal information applies when customers use services such as purchasing products through this service, contacting or inquiring with our company, subscribing to email newsletters, etc. Personal information collected when customers use this service will be managed in accordance with this policy on the handling of personal information.

In addition to providing the Service, we may use the personal information and order information (including information about your order history) collected from you for the purposes set out below. We will not use your personal information for any purpose other than providing the Service or the purposes set out below.

(1) When introducing our products and services

(2) When placing an order, confirming order details, or making changes on behalf of a customer

(3) When responding to inquiries from customers

(4) To ask customers to provide their opinions and feedback on our services (surveys)

(5) To use the information for purposes for which the Company has separately contacted the customer and obtained individual consent.

(6) To create statistical data categorized by customer attributes (age, address, etc.)

(7) To provide and display information and services that match the preferences of each customer.

(8) To register for various membership services and to provide such services

(9) For other business related to the operation of services provided by our company

In order to ensure the accuracy and safety of personal information, we will take reasonable safety measures to manage access to personal information, restrict the means of taking it out, and prevent unauthorized access, leakage, loss, destruction, falsification, etc. In the unlikely event that an accident involving personal information, such as a leakage, occurs, we will promptly take appropriate measures, including measures to prevent recurrence.

We may entrust business to a third party to the extent necessary to achieve the stated purpose of use. In such cases, we will properly manage and supervise the outsourced party.
(These subcontractors include shipping companies, printing companies for sending direct mail, and collection companies for unpaid product payments.)

We will not provide or disclose personal information to third parties such as other businesses or individuals without the permission of the individual, except in the following cases:

(1) When the individual has given consent to provide information

(2) When disclosure is requested by a public institution such as a government agency in accordance with laws and regulations

(3) When disclosing personal information to business partners related to the operation of the Service. However, in this case, the information disclosed will be limited to the extent necessary, and the recipient will be obligated to manage the personal information through contracts, etc.

Our website and services use cookies to analyze your browsing information and provide you with services, information, advertisements, etc. that are tailored to each individual customer.

(1) What are cookies?
Cookies are a function that stores browsing information on your device (such as a PC or smartphone) when you access a website or service (including web beacons). Please note that your personal information cannot be identified from cookie information. There are two types of cookies: those set to enable you to use the functions provided on our website and services, and those set by third parties affiliated with us. You can refuse cookies by changing your browser settings, but please note that if you do so, you may not be able to receive some services.

(2) Purpose of using Cookies ① To improve convenience When you browse our website and services, we use Cookies to identify your device and enable you to use various services.

②For analysis: We may use information collected using cookies to analyze your website usage (access status, traffic, routing, etc.) and use this information to improve our website and services. For this analysis, we use Google Analytics. You can find out how data is collected and processed by Google Analytics on this page provided by Google.
https://www.google.com/intl/ja/policies/privacy/partners/

(3) To deliver advertisements, we use advertisement delivery services, which may collect and use behavioral information (access status, traffic, routing, etc.) from cookies issued by third-party partners. Please contact each company to find out how to stop providing information to the advertisement delivery service provider. You can also check this information from the URLs of our main partner companies listed below.

Google
https://www.google.com/settings/u/0/ads/authenticated

Criteo
http://www.criteo.com/jp/privacy/

Yahoo! JAPAN
https://about.yahoo.co.jp/docs/info/terms/privacyguide.html

Facebook
https://www.facebook.com/ads/preferences

(4) For customers who use our services through applications optimized for smartphones and other devices, we may obtain and use advertising identifiers (identifiers installed on smartphones and other devices, such as Apple's "Identification For Advertisers (IDFA)" and Google's "Google Advertising ID (ADID)"). Please contact the respective companies for information on how to stop the provision of information using advertising identifiers. You can also check this information from the URLs of the major companies listed below.

iOS: Apple Inc. Support Page
https://support.apple.com/ja-jp/HT202074

Android: Google Play Help
https://support.google.com/googleplay/answer/3405269

(1) Please be aware that if you voluntarily disclose personal information on the Internet, such as on a bulletin board or other publicly accessible site, that information may be collected and used by other users. If you disclose your email address, you may receive unwanted messages based on the information posted there. You must be aware that you are posting information at your own risk.

(2) Third-party sites and services accessible through this site, or companies that collect personal information through sweepstakes, sales promotions, etc., have their own privacy and data collection regulations that are independent of our company. We do not assume any obligation or responsibility for the regulations or activities of these independent third parties.

We may change the content of this Personal Information Handling Policy without prior notice due to our business needs, the enforcement of new laws and regulations, amendments to existing laws and regulations, or other circumstances. If there are any changes, we will post a notice on SANPO ONLINE to notify you. Please check the latest content on this page when using the site.

If you wish to disclose, correct, or suspend the use of your personal information, we will respond promptly after confirming your identity in accordance with our designated procedures.

You can check your information after registering as a member on My Page.

If there are any changes to your registration information, please update it as soon as possible.

If you wish to cancel your membership, please contact us using the inquiry form and enter your name, registered email address, and request to cancel your membership in the body of the message.

Sanpo Create Co., Ltd. Personal Information Management Officer Junpei Niihara

6-51 Fukuromachi, Naka-ku, Hiroshima City, Hiroshima Prefecture, 730-0036
Sanpo Building 5F
TEL 082-298-7077
FAX 082-243-4071
email :sanpo-online@sanpocreate.com

Updated October 23, 2025