If you meet the following conditions,
Please register as a new member using the new member registration form for the new app, SANPO ONLINE.

・Members who have purchased at ANEMONE or mimi33 physical stores within the past two years ・Members who have previously purchased at SIENA ROSE physical stores ・Members who have purchased at the old online store within the past three years ・Customers who were registered for the email newsletter at the old online store

You can transfer your account by registering with the same email address as your previous membership information.
Please activate your account using the link in the "Account Activation" email sent to you after registration.
You can continue to use the valid points you had before the renewal by following this procedure.

Regarding returns due to customer reasons such as incorrect ordering or incorrect product images, as well as defective or incorrectly sent products,
We can accommodate returns as long as the items meet our store's return conditions.

For details, please see "Returns and Exchanges"

*Please be sure to contact us within 7 days of receiving the product. Please note that we cannot accept returns or exchanges if more than 8 days have passed since the product was received, even if it has not been used, or if the product has been used.

*If the product has already been used or unused and some time has passed since purchase, repairs may be subject to a fee.

*As earrings are hygiene products, they cannot be returned or exchanged even if they are unused or unopened.

Please note that we cannot accept exchanges due to customer convenience, so please make sure to check the color, size, etc. before placing your order.

If there is a problem due to our reasons, such as receiving a defective product or a product different from the one you ordered, we will respond promptly.
Please contact us using the inquiry form below within 7 days of receiving the product.

Once your order is complete, we are unable to provide the following services:

Please confirm the details on the checkout page and complete your order.

・Changes and additions to ordered items

・Changes in payment method and delivery method

・Cancellation of an order

・Add coupons

・Combined shipping of multiple orders

The following may be the reasons why you have not received an email from us:

- Your email system has automatically classified the email as spam.

- Specific emails are rejected in the receiving settings.

- Not received due to an email error

・You entered the wrong email address

・The capacity of the inbox is exceeded.

If you have specified domains to allow receiving emails,

Please set up your email to receive emails from "sanpo-online_info@sanpocreate.com".

If you have checked the above and have not received an email, please contact us using the inquiry form below.

Please note that we do not accept requests for part changes, regardless of the product.

The wrapping service varies depending on the brand.

For more details, please click here. Gift wrapping service

Due to our order management system, we only deliver one item per order.

We are unable to accommodate packaged items.

If the product you want is sold out, you can sign up for a "restock notification" and we will notify you by email when it is back in stock.

*You must register your email address to apply.

* Depending on the product, we may not be able to accept your application.

* Applying for a "Restock Notification" does not guarantee that the item will be restocked or available for purchase. Sales may end without notice.

*Popular items may sell out immediately after being restocked.

*You will only receive one email notification per restock. If you would like to receive subsequent restock notification emails, please apply again.